CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law on Consumer Protection numbered 6502, the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), and other current laws regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are the product shipment expenses, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete, conforming to the qualifications specified in the order, and accompanied by documents such as a warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller is obliged to notify the buyer in writing within 3 days from the date of learning this situation. The total price must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

1. If the Buyer fails to pay the price of the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

1. If it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons after the product has been delivered, and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days, with the shipping cost belonging to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

1. If force majeure circumstances that the Seller cannot foresee arise, and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the Buyer cancels the order: if the payment was made in cash, the fee is paid in cash to the buyer within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price is returned to the bank within 14 days from the cancellation, but it is possible for the bank to transfer the amount to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

1. The Buyer shall inspect the goods/services subject to the contract before receiving them; damaged goods/services such as crushed, broken, torn packaging, etc., shall not be received from the cargo company. The received goods/services shall be deemed to be undamaged and sound. The BUYER is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The Invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

1. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without undertaking any legal or criminal liability and without showing any justification, provided that the BUYER notifies the SELLER via the contact information below within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the person/organization at the address indicated.

2. DURATION OF THE RIGHT OF WITHDRAWAL:

3. If the purchased item is a service, this 14-day period begins from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the performance of the service has begun with the consumer's approval before the right of withdrawal period expires. The Buyer has been presented with the notification regarding the Right of Withdrawal in Distance Contracts and Cancellation Conditions, and the Buyer places the order knowing the Withdrawal conditions.

4. The costs arising from the use of the right of withdrawal belong to the SELLER.

5. To exercise the right of withdrawal, it is mandatory to notify the SELLER in writing or by the relevant method via registered mail, fax, e-mail, or the method notified by the SELLER within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.

6. USE OF THE RIGHT OF WITHDRAWAL:

7. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued on behalf of institutions will not be completed unless a RETURN INVOICE is issued.)

8. The return form, the box, packaging, and standard accessories (if any) of the products to be returned must be delivered complete and undamaged.

9. REFUND CONDITIONS:

10. The SELLER is obliged to refund the total price and the documents that put the BUYER under debt within a maximum of 10 days from the date the withdrawal notification reaches them, and to take back the goods within 20 days.

11. If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for changes and deterioration that occur due to the proper use of the goods or product during the withdrawal period.

12. If the campaign limit amount organized by the SELLER is fallen below due to the use of the right of withdrawal, the discount amount benefited under the campaign is canceled.

13. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

14. The right of withdrawal cannot be used for products prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, such as the bottom parts of underwear, swimwear and bikini bottoms, make-up materials, single-use products, goods that are in danger of rapid deterioration or have a high probability of expiring, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by nature, goods related to periodic publications such as newspapers and magazines (other than those provided under a subscription contract), services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables is not possible according to the Regulation if their packaging is opened by the BUYER. Furthermore, the use of the right of withdrawal for services whose performance has begun with the consumer's consent before the right of withdrawal period expires is also not possible according to the Regulation.

15. For cosmetic and personal care products, underwear products, swimwear, bikini, books, copyable software and programs, DVD, VCD, CD, and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, they must be unopened, untried, undamaged, and unused in their packaging.

16. In accordance with the following distance contracts regulation, products for which the right of withdrawal will not be used are:

17. Contracts related to goods prepared in line with the consumer's requests or personal needs.

18. Contracts related to the delivery of goods that are perishable or may expire quickly.

19. Contracts related to the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery, and whose return is not suitable in terms of health and hygiene.

20. Contracts related to goods that are mixed with other products after delivery and cannot be separated by nature.

21. Contracts related to books, digital content, and computer consumables provided in a material environment if the packaging, tape, seal, package, or other protective elements are opened after the delivery of the goods.

22. Contracts related to accommodation, freight transportation, car rental, food and beverage supply, and the use of leisure time for entertainment or recreation, which must be made on a specific date or period.

23. Contracts related to services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.

24. DEFAULT AND LEGAL CONSEQUENCES

25. If the BUYER defaults when making payments with a credit card, the BUYER accepts, declares, and undertakes to pay interest and be responsible to the bank within the framework of the credit card agreement between them and the card-issuing bank. In this case, the relevant bank may resort to legal remedies; may demand the expenses and attorney's fees incurred from the BUYER, and in any case, if the BUYER defaults due to the debt, the BUYER accepts to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

26. PAYMENT AND DELIVERY

27. You can pay by Bank Transfer or EFT (Electronic Fund Transfer) to any of our accounts at İşbank or Ziraat Bank (in TL).

28. Through our site, you can benefit from online single payment or online installment options with your credit cards. In your online payments, the amount will be debited from your credit card at the end of your order.